Privacy policy

Legal Notices and Privacy Policy

1. Company Information

shop.mesabella.fr is operated by the company MESA BELLA, a SAS with a capital of €33,880.

  • Company Name: MESA BELLA
  • Address: Building C, 99 rue de l’Union, 59118 Wambrechies, France
  • Company Registration Number (RCS LILLE METROPOLE): 488 561 762
  • NAF or APE Code: 47.59B
  • SIRET: 48856176200037
  • VAT Number: FR69488561762
  • Website URL: https://shop.mesabella.fr
  • Phone Number: (+33) 03 28 07 99 59
  • Email: mdesnoulez@mesabella.fr
  • Publishing Director: Pauline Tranchant
  • Hosting Provider: TOUT EN PIXEL - 200 rue du Faubourg de Roubaix, 59000 Lille, France
  • Hosting Provider Phone Number: 03 20 24 00 75

The unique identifier FR214760_01ICUM, confirming the company’s registration in the packaging sector’s producer registry, has been assigned to MESA BELLA by ADEME in accordance with Article L.541-10-13 of the French Environmental Code.

2. Protection of Personal Data

This privacy policy aims to inform you about how we collect, process, and protect your personal data in compliance with European data protection regulations (Regulation (EU) 2016/679 - General Data Protection Regulation, GDPR) and French Law No. 78-17 of January 6, 1978 on Information Technology, Data Files, and Civil Liberties.

3. Collection of Personal Data

During your visits to our website, as well as during your purchases and interactions with our customer service, we collect certain personal data to better respond to customer needs and improve our services.

When you create an account with MESA BELLA or place an order, we collect personal information.

  • For businesses: Company name, SIRET number, business address, intra-community VAT number, business email, business phone number, and banking details for payment management.
  • For individuals: First and last name, postal address, email, phone number, payment information (in a secure environment), purchase history, and communication preferences. This data is essential for order fulfillment and communication.

Additional optional data may be collected with your consent, such as product reviews, newsletter sign-ups, or loyalty program participation. We do not sell, transfer, or share this data with third parties for commercial purposes.

Payment Information:
MESA BELLA does not store credit card data. Payments are processed securely via Shopify Payment, which encrypts banking details. Only the payment provider stores this data on its secure server.

4. Purpose of Data Processing

The personal data collected is processed for the following purposes:

  • Order and delivery management: Processing orders, managing payments and deliveries, after-sales support, and returns.
  • Customer relationship management: Handling customer service inquiries, complaints, and returns.
  • Service improvement: Analyzing purchases, preferences, and customer experience to offer personalized promotions.
  • Sending newsletters and commercial offers (with prior consent for individual customers).
  • Compliance with legal obligations: Managing invoicing and accounting records.

5. Legal Basis for Processing

We rely on the following legal bases for processing personal data:

  • Contract execution: Managing orders, payments, and deliveries.
  • Consent: Sending newsletters and commercial offers.
  • Legal obligations: Compliance with accounting and tax regulations.
  • Legitimate interest: Improving services and personalizing offers (with customer consent when required).

6. Data Retention Period

Personal data is retained only as long as necessary for its intended purpose:

  • Order-related data: Retained for 5 years after the last order, in accordance with tax and accounting laws.
  • Marketing data (for business clients or consenting individuals): Retained for 3 years after the last interaction.
  • Billing data: Retained for 10 years, as required by accounting regulations.

7. Rights of Individuals

In accordance with applicable regulations, you have the following rights regarding your personal data:

  • Right of access: Obtain confirmation if we process your data and access it.
  • Right to rectification: Request the correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data under legal conditions.
  • Right to restriction of processing: Limit processing in certain situations.
  • Right to data portability: Retrieve your personal data in a structured, machine-readable format.
  • Right to object: Object to data processing for reasons related to your situation, except where legitimate grounds prevail.
  • Right to withdraw consent: Withdraw your consent at any time (e.g., for newsletters).

To exercise your rights, contact us at:
Email: mdesnoulez@mesabella.fr

You can also file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) regarding data processing.

8. Security of Personal Data

We implement technical and organizational measures to ensure data security and prevent unauthorized access, loss, or alteration.

Online payments are secured via encryption technologies (SSL). Your banking information is never stored on our servers.

The CNIL recommends the following password security measures:

  • Never share your password.
  • Do not store passwords in an unsecured file.
  • Avoid using personal details (name, birthdate, etc.) in passwords.
  • Do not reuse passwords for different services.

9. Data Sharing with Third Parties

We may share your data with third-party service providers (payment providers, delivery services) solely for processing orders.

We do not sell or rent personal data for marketing purposes without your prior consent.

10. Cookies and Similar Technologies

Cookies may be stored on your device (computer, smartphone, tablet) to facilitate navigation and improve user experience.

Cookies enable us to:

  • Measure website traffic and performance.
  • Adapt our website based on device type and preferences.
  • Remember login details, shopping cart contents, and form entries.
  • Enable social media sharing.

You can manage cookie preferences in your browser settings. Cookies are not stored for more than 13 months.

11. Changes to the Privacy Policy

This privacy policy may be updated. If you are subscribed to our newsletter, any major changes will be communicated via our website or by email.

12. Contact Information for Data-Related Inquiries

Personal data is processed by the Marketing and Communication teams of MESA BELLA.

For inquiries, contact us at:
Email: mdesnoulez@mesabella.fr
Postal Address: MESA BELLA, Building C, 99 rue de l’Union, 59118 Wambrechies, France

We commit to responding within 15 business days.

For more details on data protection laws, visit the CNIL website.

13. Review and Updates

This data protection policy is subject to updates. Please check this policy regularly for any changes.

These legal notices and privacy policy aim to inform you clearly and transparently about data collection, processing, and protection in compliance with GDPR. We are committed to respecting your privacy and ensuring responsible, secure data handling.